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McDonell Consulting Group, LLC | Baltimore & Bel Air, MD

Inside Sales & Customer Service

Apply our proven sales
process to customer retention.

Sandler Training Baltimore by McDonell Consulting Group

Customer Service / Inside Selling Training

Typically your Customer Care team is dealing with customers who are confused, frustrated or upset in emotionally charged situations. It takes training and practice to empower your people to act calmly and effectively in those situations. At Sandler Training in Baltimore, we work with your customer care team to build and develop strong customer relationships. For more information contact us here>>

If you’re not monetizing your customer service as an inbound sales force, you’re missing out on critical revenue.

Learn how you can easily engage and incentivize your support team to add additional income and growth to your organization. 

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Don't overlook the selling potential of your team

Ever overheard a team member's conversation with a client and cringed? Maybe they didn't ask the right questions. Perhaps they didn't upsell a happy client with deep pockets. You may have team members who are reluctant to go outside their comfort zone because it's "not their job."

You already know that losing a customer is expensive. How confident are you that your team will not only retain customers, but identify and pursue sales conversations during their day-to-day tasks?

Your support teams have a unique opportunity to build relationships with prospects and existing clients. We can help you make sure that your organization takes advantage of that opportunity.

With our specific strategies and processes, your team can defuse tense conversations, address client needs, and solve problems with best-fit solutions without in any way "manipulating" the customer.


Don't kid yourself—customer service matters

Customer Service The Sandler Way

Your customer service plan is only as strong as its weakest link. 

Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organization exists. 

Customer and client support teams are the first point of contact during any crisis, no matter how large or small. You want the interaction to be productive AND profitable.