Give your inside sales and customer service teams real-world and relevant tools to have more effective client conversations. This four-week program kicks off on September 8th, 2021!
"The sales department isn’t the whole company, but the whole company better be the sales department." - Philip Kotler
- 4 highly engaging 3-hour online training sessions over 4 weeks
- Led by LIVE instructors, Chris McDonell and Keith Daw
- Role-Play sessions in real-time with LIVE partners
- Gain 12+ tools and techniques to help you formulate your own success
- Focus on how to overcome dealing with difficult people
The Strategic Customer Care Program gives your inside sales and customer service teams tools to effectively communicate and work with your clients. By improving their effectiveness, you can take your business to the next level and work towards future successes.
Your trainers, Chris McDonell and Keith Daw will bring a wealth of experience and knowledge to this live virtual training and will cover the following topics:
Your customer service team is your company's hidden gem. Do you know the seven ways they can help increase your revenue? Read the Seven Ways Your Customer Service Team Can Increase Revenue article on our Words of Wisdom page to learn more.
It's easy to ask too much of your team while forgetting that some effective skillsets aren't always taught to customer service reps and salespeople. Without having training in these areas, it's common to notice your team falling into some of these traps:
If these scenarios sound familiar, it's highly likely that you're missing out on business opportunities. These are the things to expect without proper training:
Sessions will take place from September 8th to November 10th, every Wednesday afternoon from 1:00 pm - 4:00 PM. The sessions will be delivered via Zoom with Chris McDonell and Keith Daw. Attendance is expected at all sessions as discussions will build from session to session.
4 Week Virtual Strategic Customer Care Training Program
Four 3-hour LIVE interactive formatted sessions facilitated by our Sandler trainers
1 Year Access to Sandler Online with 1000+ Hours of exclusive Sandler content
4 Week guided Sandler Online Curriculum
2 thirty-minute one-on-one private zoom coaching sessions with your Sandler coach
30-Day Access To Weekly Live Virtual Sales Mastery Sessions
All recorded sessions
Proprietary Electronic Sandler Support Materials