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McDonell Consulting Group, LLC | Baltimore & Bel Air, MD

Strategic Customer Care

Empower your teams with the right tools and tactics to have more effective client conversations. 

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In customer service, your #1 job is to be a professional communicator.

Who is the Strategic Customer Care Program for?

Anyone that speaks to your clients, customers, and prospects who is: 

- Looking to improve their communication strategies

- Lacking the right tools and tactics to effectively interact with customers

- Frustrated with Up-Selling and Cross-Selling

- Struggling to ask the right questions

- Wanting to increase sales and profits and create a formula for success

What does this course explore?

  • Exceeding Customer Expectations

  • Developing Effective Communication Skills

  • Breaking Through Your Comfort Zone

  • Questioning Techniques

  • Utilizing Up-Front Contracts

  • Communicating Via Multiple Channels

  • Up-Selling and Cross-Selling (PAIN)

  • Dealing with Difficult People

  • Understanding Our Customers and Ourselves

  • Developing a Sales Attitude in a Customer Service Role

  • Creating a Formula for Success

Seven Ways Your Customer Service Team Can Increase Revenue

Your customer service team is your company's hidden gem. Do you know the seven ways they can help increase your revenue? Read the Seven Ways Your Customer Service Team Can Increase Revenue whitepaper to learn more. 

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"The sales department isn’t the whole company, but the whole company better be the sales department." - Philip Kotler

Why attend the Strategic Customer Care Program?

Chris McDonell explains how this program gives your inside sales, technicians, and customer service teams tools to effectively communicate and work with your clients. By improving their effectiveness, you can take your business to the next level and work towards future successes.

Tell us how we can help you!

Follow the link to fill out our form to get in touch with us and tell us how we can help you or your business!


Phone: 410-339-5168