Skip to main content
McDonell Consulting Group, LLC | Baltimore & Bel Air, MD

Inside Sales and Customer Service

Apply our proven sales process to customer retention.

7 Ways Customer Svc.png

Find out how to unlock your customer service team's potential and grow sales.

By completing this form you are agreeing to receive communications from Sandler Training. You may opt out at any time.

Sandler-trained customer service people...

  • Treat customers with respect

  • Remain objective and avoid confrontation

  • Address customer requests in a straight-forward, non-manipulative manner

  • Ask questions to analyze situations before recommending solutions

  • Are effective communicators in person, on the telephone and by email

  • Can effectively recommend additional products and services that benefit the customer and add to your top-line revenue and customer retention

Customer service people have to know how to analyze situations without getting swept up by emotions – theirs or the prospect’s.

They also have to know how to act appropriately and initiate the actions required to effectively and efficiently deal with difficulties, address customer needs and solve problems with best-fit solutions.

They have to be able to respond to customer requests using clear and concise language.

Dealing with customers who are confused, frustrated or upset in emotionally charged situations doesn’t come easy for most people – very few, in fact. It takes training and practice to empower your people to act calmly and effectively in those situations.

In our clients' own words

"One of the challenges Employment Solutions faced pre-Sandler was an inefficient sales process, not only chasing unqualified leads, but chasing people we've submitted proposals to and ending up in voicemail jail. We were spinning our wheels making the sales cycle way longer than it needed to be. Since working with Sandler, we've been able to make our sales process much more efficient. We've shortened the sales cycle, and we now qualify our leads much better."

Dan Mori
President of Employment Solutions


Don't overlook the selling potential of your team.

Ever overheard a team member's conversation with a client and cringed?  Maybe they didn't ask the right questions.  Perhaps they didn't upsell a happy client with deep pockets.  You may have team members who are reluctant to go outside their comfort zone because it's "not their job." 

You already know that losing a customer is expensive.  How confident are you that your team will not only retain customers, but identify and pursue sales conversations during their day-to-day tasks?

Your support teams have a unique opportunity to build relationship with prospects and existing clients.  We can help you make sure that your organization takes advantage of that opportunity.

With our specific strategies and processes, your team can defuse tense conversations, address client needs, and solve problems with best-fit solutions without in any way "manipulating" the customer.